Last Updated: December 1, 2025

Phosphor Studios, LLC (“Phosphor,” “we,” “our,” or “us”) is committed to protecting your privacy and being transparent about how we collect, use, share, and retain your information. This Privacy Policy explains the data practices for our games, applications, websites, and related services (“Services”).

If you have any questions regarding this Privacy Policy, please contact us at support@phosphorgames.com.

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1. Information We Collect

We collect information to operate our Services, improve player experience, ensure platform compliance, and support analytics and security.

 

1.1 Information You Provide

This includes:

• Account registration information (e.g., username, email address)

• Customer support messages and correspondence

• Voluntarily submitted feedback, survey responses, or playtest data

 

1.2 Information Collected Automatically

When you access or use our Services, we may automatically collect:

Device Information

• Hardware model, operating system version, device identifiers

• CPU/GPU details, memory profile, display resolution

• Platform identifiers provided by third-party platforms (e.g., Epic, Steam, Meta)

Log & Usage Information

• IP address

• In-game actions, navigation, time spent in sections of the game

• Crash logs, error reports, performance data

• Browser type, settings, language, referral URLs (for website visitors)

Cookies & Similar Technologies

• Session cookies

• Preference and authentication cookies

• Analytics cookies for understanding website usage

 

1.3 Information from Third-Party Platforms

If you use a third-party platform to access our Services (Epic Games Store, Steam, Meta Quest, PlayStation, Xbox, etc.), we may receive:

• Platform account ID (never your login credentials)

• Region, language, hardware type

• Entitlement/ownership verification

• Achievement or cloud-save metadata (platform permitting)

We do not receive credit card numbers or payment information.

 

2. How We Use Your Information

2.1 To Provide and Maintain the Services

• Enable gameplay and features

• Authenticate platform entitlements

• Respond to customer support inquiries

2.2 To Improve and Optimize

• Diagnose crashes, bugs, and performance issues

• Analyze gameplay patterns, engagement, and balancing

• Refine content and features for better usability

2.3 Security, Safety, and Compliance

• Detect cheating, fraud, or misuse

• Secure our systems and enforce terms

• Comply with legal obligations and platform requirements

2.4 Communications

• Respond to support requests

• Notify you of service updates or changes

• Send marketing communications (opt-in only; you may opt out at any time)

 

3. How We Share Information

We do not sell your personal information.

We may share data only under the following circumstances:

 

3.1 Service Providers

Trusted third-party vendors may process data on our behalf for:

• Hosting and cloud infrastructure

• Crash reporting and analytics

• Customer support and email delivery
  These providers operate under strict confidentiality obligations.

 

3.2 Platform Providers

Examples: Epic Games Store, Steam, PlayStation, Meta, Xbox.

We may share limited information required for:

• Account authentication

• Entitlement verification

• Bug and crash reporting

• Platform compliance audits

Each platform processes this data in accordance with its own privacy policy.

 

3.3 Legal Compliance

We may disclose information when required to:

• Comply with law, regulation, or court orders

• Respond to government or law-enforcement requests

• Prevent fraud, security threats, or harm to users

 

3.4 Aggregated or De-Identified Information

We may share non-personal, aggregated statistics (e.g., player counts or feature usage) for analytics or reporting.

 

4. Data Retention

We retain personal information only as long as necessary for:

• Operating and maintaining our Services

• Fulfilling legal, accounting, or reporting obligations

• Resolving disputes and enforcing agreements

Typical retention guidelines:

• Crash logs & diagnostics: retained 12–24 months

• Support communications: retained as needed for service and legal purposes

• Analytics data: may be retained in aggregated, non-identifiable form indefinitely

• Platform-provided identifiers: retained only while your account or entitlement remains active

You may request deletion of your personal information (see Section 5).

 

5. Your Rights and Choices

5.1 Opt-Out of Communications

You may opt out of marketing emails using the unsubscribe link or by contacting us.

5.2 Cookies

Browser settings may be adjusted to block or delete cookies. Some website features may not operate correctly without cookies.

5.3 Access, Correction, or Deletion

You may request access to, correction of, or deletion of your personal information by emailing:
contact@phosphorgames.com

We may require identity verification to protect your data.

 

6. Children Under 13

Our Services are not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If you believe information has been collected from a child, contact us at support@phosphorgames.com, and we will promptly delete it.

 

7. Third-Party Websites & Services

Our Services may link to third-party websites or services.
We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing information.

 

8. International Data Transfers

Our Services are operated in the United States.
If you access them from outside the U.S., your information will be transferred to and processed in the United States.
By using our Services, you consent to this transfer.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised “Last Updated” date.
Significant changes may be communicated via email or in-service notifications.

 

10. Contact Us

Phosphor Studios LLC
For general privacy questions: support@phosphorgames.com
For data deletion or access requests: support@phosphorgames.com